Terms of use of the AREO platform

1. General provisions

These Terms of Use govern access to the website, personal account, CRM system, object database, leads, transactions, integrations and other AREO services (hereinafter referred to as the “Platform”).

Platform Operator:

Individual Entrepreneur Oleksandr Budiianskyi

Identification Number: 345849344

Address: Georgia, Batumi city, Tabidze street, N 15, apartment N41

Email: [o.budiianskyi@areo.ge]

Phone: [+995555354495]

Next - “AREO”, “Operator”, “we”.

By registering on the Platform, paying for access, creating an account or continuing to use the Platform, the User unconditionally accepts these Terms.

If the User does not agree with the Terms, he must immediately stop using the Platform.

The platform is intended primarily for professional and business use by real estate agents, agencies, developers, partners and their employees. If the User uses the Platform for non-business purposes, warranties that cannot be excluded under applicable law apply.

2. Subject and status of the Platform

AREO provides technical access to software and digital tools for organizing work in the real estate market.

The platform may include:

AREO is not a real estate agency, broker, developer, seller, buyer, financial advisor, lawyer, appraiser, transaction guarantor or representative of the User unless expressly agreed to in a separate written agreement.

The provision of the Platform does not mean that AREO guarantees the User clients, transactions, sales, income, commissions, exclusivity of properties, availability of specific properties or performance results.

• CRM for working with leads, clients, objects and transactions;
• access to information about objects, developers and marketing activities in the real estate market;
• communication, analytics and automation tools;
• integration with third-party services;
• other functions that AREO makes available in the Platform interface.

3. Account and access

The User is obliged to provide reliable and current data when registering and using the Platform.

The user is independently responsible for:

AREO has the right at any time to request confirmation of identity, authority, Agency data or the right to use a specific account.

AREO has the right to refuse registration without giving reasons, unless this contradicts the mandatory requirements of the law.

• safety of login, password, access codes and devices;
• actions of all persons using his account;
• assigning and revoking access to employees, agents and representatives;
• the legality of actions performed through the User’s account;
• timely notification to AREO of unauthorized access.

4. Roles of Agency and Users

The Agency is solely responsible for the actions of persons to whom it provides access to the Platform, including administrators, agents, employees and contractors.

The Agency Administrator acts on behalf of the Agency within the powers granted to him. AREO is not obliged to check the internal distribution of powers in the Agency and has the right to rely on the actions of the user designated by the administrator.

All disputes between the Agency, its agents, employees, former employees, clients or partners shall be resolved by them independently. AREO is not a party to such disputes and is not obligated to become involved in them.

5. Data, objects, leads and deals

The User is solely responsible for all data, materials and information that he posts, uploads, transmits, edits or uses through the Platform.

The user guarantees that:

Data on the Platform may come from Agents, Agencies, developers, sellers, partners and other third parties. AREO does not verify or guarantee the accuracy, completeness, currency, legality, availability, cost or suitability of the item for a particular transaction.

The user is obliged to independently verify all information essential to the transaction, including the legal status of the object, encumbrances, powers of the parties, documents, prices, availability and terms of cooperation.

AREO is not responsible for failure of negotiations, client refusal, cancellation of reservation, price change, unavailability of the property, actions of the developer, agent, agency, seller, buyer or other third party.

• has all the necessary rights and legal grounds for posting and processing data;
• received the necessary consents of the personal data subjects, if required;
• does not violate the rights of third parties, privacy rules, advertising laws and other applicable regulations;
• information about objects, prices, availability, areas, commissions, documents, statuses and terms of transactions are reliable to the extent that it depends on the User.

6. Rules for working with leads

Leads, clients and contacts are available to Users in accordance with access settings, role, lead source, tariff conditions, Agency rules or agreements with partners.

The user has no right:

AREO has the right to change the rules for access to leads, their distribution, display and pinning, as well as revoke access to individual leads or sections of the Platform without compensation, if this is necessary for security, execution of agreements with partners, elimination of errors or prevention of violations.

• transfer contacts of leads to third parties without legal basis;
• use contacts outside the purposes of processing requests or legitimate professional activities;
• copy, sell, transfer, export or use the lead database for competitive, unauthorized or illegal purposes;
• bypass the rules for distributing leads, commissions, assigning objects and interacting with partners;
• contact the client in ways that violate applicable law or his legal rights.

7. Prohibited actions

The user is prohibited from:

• violate the laws of Georgia or the applicable laws of another country;
• post material that is false, misleading, illegal or offensive;
• create fictitious accounts, leads, objects, transactions or applications;
• carry out spam, illegal advertising, mass unsolicited mailings or calls;
• transfer access to your account to unauthorized persons;
• attempt to gain access to other users' data;
• interfere with the operation of the Platform, bypass restrictions, test vulnerabilities without the written permission of AREO;
• copy, decompile, modify, resell, lease or create derivative works based on the Platform;
• use automated means for bulk data collection unless authorized by AREO in writing;
• remove or alter copyright or intellectual property rights notices.

8. Intellectual property

All exclusive rights to the Platform, program code, interfaces, trademarks, design, databases, texts, analytics, documentation and other materials belong to AREO or the relevant copyright holders.

The User is granted a limited, non-exclusive, non-transferable, revocable right to use the Platform during the period of access and only for the purposes provided for by its functionality.

The user retains the rights to the materials legally downloaded by him. At the same time, the User grants AREO the free right to use, store, copy, technically process and display such materials to the extent necessary for the operation, support, protection and development of the Platform.

9. Cost, payment and subscription

The cost, access period, tariff composition, limits, write-off and renewal procedures are determined in the Platform interface, invoice, commercial offer or a separate agreement.

Unless otherwise stated separately:

AREO has the right to change the rates for future periods by notifying the User through the Platform, by email or other reasonable means.

If payment is not received on time, AREO has the right, without prior notice, to restrict access to the Platform until the debt is fully repaid.

• payment is made in advance;
• access is provided after confirmation of payment;
• paid amounts are not refunded after the start of the paid period;
• non-use of the Platform is not grounds for a refund or recalculation;
• The User is independently responsible for taxes, bank commissions and other payments related to the use of the Platform.

10. Third-party services and integrations

The Platform may contain links, integrations and technical connections with third-party services, including payment services, instant messengers, analytics services, advertising, maps, email and CRM.

AREO has no control over, and assumes no responsibility for, the availability, security, content, actions, conditions or policies of third parties.

By using a third-party service, the User enters into a relationship directly with its provider and accepts its terms independently.

AREO does not guarantee the continuous operation of integrations and has the right to disable, replace or change any integration without compensation to the User.

11. Personal data and confidentiality

The procedure for processing personal data is governed by the AREO Privacy Policy: https://areo.ge/en/privacy-policy.

The user who uploads personal data of third parties to the Platform is independently responsible for the existence of a legal basis for such processing and for compliance with applicable requirements for the protection of personal data.

The User undertakes to maintain the confidentiality of non-public information received through the Platform, including information about clients, leads, objects, transactions, prices, commissions, users, partners and business processes.

12. Availability and modification of the Platform

AREO may change, update, suspend, limit or discontinue any feature of the Platform at any time.

AREO does not guarantee that the Platform:

Technical work, updates, errors, actions of providers, cyber attacks, communication interruptions and other circumstances may lead to temporary unavailability of the Platform. This is not a violation by AREO unless otherwise required by law.

• will be available continuously and without errors;
• will work on all devices, browsers and networks;
• will meet all the individual expectations of the User;
• will retain a specific set of functions, integrations, data or interface solutions;
• will ensure that the User achieves any commercial result.

13. Suspension and termination of access

AREO has the right to immediately limit, suspend or terminate the User's access to the Platform without compensation if AREO reasonably believes that the User:

AREO has the right to delete or restrict access to data that violates the Terms, the law, the rights of third parties or security requirements.

The User may stop using the Platform at any time. However, the payment, confidentiality, intellectual property, data protection and liability obligations will survive any termination of access.

• violated the Terms;
• did not pay for access;
• creates a risk to the security, data, reputation of AREO or other users;
• uses the Platform illegally or in bad faith;
• provided false information;
• violates the rights of third parties;
• interferes with the operation of the Platform or its users.

14. Limitation of Warranties

To the maximum extent permitted by law, the Platform is provided “as is” and “as available.”

AREO makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted operation, data accuracy, freedom from error, security against all threats, result of transactions, revenue, lead conversion or security of a particular volume of data.

The User uses the Platform at his own risk and is solely responsible for backing up critical data, verifying information and making business decisions.

15. Limitation of liability

To the maximum extent permitted by law, AREO will not be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, revenue, customers, business, goodwill, data or business opportunities.

AREO's aggregate liability for any claim related to the Platform or these Terms is limited to the amount actually paid by the User for access to the Platform in the three months preceding the event giving rise to the claim.

If the User has not made payment, AREO's maximum liability is limited to 100 Georgian lari.

The limitations of this section apply to the extent permitted by Georgia law and do not apply in cases where the law expressly prohibits their application.

16. Compensation for losses

The User undertakes to indemnify AREO for documented losses, expenses, claims and demands of third parties arising as a result of:

• violation by the User of these Terms;
• illegal processing, posting or transfer of personal data;
• violations of the rights of third parties;
• unreliability of materials posted by the User;
• actions of persons to whom the User has provided access to the Platform.

17. Change of Terms

AREO may change these Terms at any time. The new edition comes into force from the moment of publication on the website or from another date specified in the new edition.

The User is obliged to independently monitor the current version of the Terms. Continued use of the Platform after the changes come into force means acceptance of the new version.

18. Applicable law and disputes

These Terms are governed by the laws of Georgia.

The parties seek to resolve the dispute through negotiations. Claims are sent to email: o.budiianskyi@areo.ge.

If the dispute is not resolved, it is referred to the competent court of Georgia at the place of registration of the Operator, unless a different procedure is established by mandatory rules of the applicable legislation.

19. Final provisions

The invalidity of an individual provision of the Terms does not affect the validity of the remaining provisions.

These Terms, the Privacy Policy, tariff conditions, invoices, commercial offers and separate agreements with the User form the entire agreement regarding the use of the Platform.

For questions about using the Platform, please contact: o.budiianskyi@areo.ge.